pdfebookbot.net

From School Library Journal Grade 10 Up—Aiming to present "clear, essential, and accurate historical information on major and minor wars, revolts, revolutions, rebellions, uprisings, invasions and insurrections," the third edition of this well-reviewed reference source (the second edition was published in 1999) contains some additions and other changes that reflect the upsurge of international and domestic terrorism and violence. About 50 of the 1850 entries have been modified. Each alphabetical section begins with a full-page black-and-white painting or drawing depicting an event or artifact covered in that section. Entries include the dates of events and a brief summary of their causes, effects, and consequences. The straightforward writing style emphasizes basic facts rather than arguments justifying or opposing each conflict. This, along with the occasional cross-references and helpful and complete general and geographic indexes, makes the encyclopedia accessible to most students. However, the work understates many of the genocidal campaigns and terrorist attacks that have taken place in history. For example, the Holocaust is only mentioned in one sentence in the entry on World War II, and the slaughter of two million Cambodians by Pol Pot's regime is deeply embedded in "Kampuchean Civil War of 1978–1998." Not a necessary purchase for libraries that have an earlier edition.—Jack Forman, Mesa College Library, San Diego Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved. From Plenty of new conflicts have occurred since the second edition of this dictionary appeared in 1999, not only the war in Iraq but the U.S. invasion of Afghanistan, the Chechen Civil War of 1999-2002, the Macedonian Civil War of 2001, and the ongoing Palestinian uprising, just to name a few. Entries, 50 of them new or extensively revised, briefly describe more than 1,800 wars over a period of more than 4,000 years. In addition to the general index, a "Geographical Index" provides useful points of access. Though not as comprehensive as the Encyclopedia of Wars (Facts On File, 2005) or International Encyclopedia of Military History (Routledge, 2006), this is now the most current among the several single-volume reference works on war. Mary Ellen QuinnCopyright © American Library Association. All rights reserved

Review "DiJulius has written a very practical, informational book for those who want to make customers their highest priority." -- Mercury News, San Jose, CA April 2003 "It's a must-read if you're serious about providing unforgettable customer service that will blow away your competition." -- CHEF Book Description Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way All businesses have customers, but how many of them deliver unforgettably good customer service? Secret Service reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results. By quantifying and examining each phase of the ""Customer Experience Cycle,"" Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level. Packed with examples applicable to a wide range of industries, this book provides practical, realistic ways to: * Turn customer complaints into positive experiences * Use marketing to go deeper with existing customers * Increase customer and employee retention, and turn bland customer service into truly memorable customer experiences" if(window.uet){uet("be")}if(window.onLdEnd){if(window.addEventListener){window.addEventListener("load",window.onLdEnd,false)}else{if(window.attachEvent){window.attachEvent("onload",window.onLdEnd)}}}if(window.ueh){ueh(0,window,"load",window.onLd,1)}if(window.ue_pr&&(window.ue_pr==3 window.ue_pr==4)){window.ue._uep()}; function updateCsmHit(c){var a=new Date();a.setTime(a.getTime()+(30*60*1000));var d="; expires="+a.toGMTString();var b=(window.ue&&window.ue.t.be)?(ue.t.be-ue_t0):(new Date().getTime()-ue_t0);if(b!=0){document.cookie="csm-hit="+(c/b).toFixed(2)+d+"; path=/"}}; updateCsmHit(192746);

From Fifteen-year-old Dave and his buddies Victor and Curtis are shocked when their fathers demand they get summer jobs. As the boys glumly contemplate actual work, they decide to deceive their families, avoid employment, and live the sweet life for one last summer. Still, they need to figure out a way to make money, which they can pass off to their parents as hard-earned wages. In a series of ill-fated schemes that range from bank stakeouts to scuba diving, the boys weave a complicated and uncomfortable web of lies and rack up a large debt. At last, they try a desperate plan to locate stolen gold that plunges them into the China Tunnels, a remnant of a black time in the history of Tacoma, Washington. Hartinger’s comedy of errors is improbable but entertaining. The characters ring true, and teens will appreciate that the trio puts more effort into evading work than they would have expended at a real job. An amusing story with great teen appeal. Grades 6-9. --Lynn Rutan Review “A hilarious story filled with mishaps, close calls, and outrageous adventures. It will keep readers laughing and engaged.” (School Library Journal ) “An amusing story with great teen appeal.” (ALA Booklist ) “The boys’ friendship, lightly and expertly depicted, drives the book, while their smartly plotted moneymaking schemes are creative, highjinks–filled, and hilariously almost effective.” (The Horn Book ) “An irresistable setting with humorous episodes tinged with mild danger, and a light–hearted mystery.” (Bulletin of the Center for Children’s Books )

From Publishers Weekly Myers penetrates the modeling world in this tale of a 16-year-old professional model living in New York City, first published in 1987, who learns some tough truths about what it takes. Ages 12-up. Copyright 2002 Cahners Business Information, Inc. From School Library Journal Grade 8-12 At 16, Crystal Brown is en route to stardom as a black fashion model. The world of money, glamour, fame, and celebrities excites and disturbs her. Her career demands increasing time away from family, friends, school, and normal adolescent concerns. As a model, Crystal confronts a temperamental photographer, sexual pressures, and a demanding agent. While Crystal's mother vicariously craves her daughter's success, her father's pride is tempered with protectiveness. In the end, Crystal is shocked into a career decision by the suicide of a once marketable model friend. In Crystal, Myers has created a beautiful but believable teenage heroine who makes a stand for personal integrity in a competitive world. Although certain characters and situations fulfill modeling world stereotypes, Myers' knack for vivid description and dialogue shatters many illusions of stardom. Adolescents who dream of modeling and who may envy Crystal's natural gifts will find in her forthright story certain realities that are often ignored. Gerry Larson, Chewning Junior High School, Durham, N.C.Copyright 1987 Reed Business Information, Inc. --This text refers to an out of print or unavailable edition of this title.

About the Author Laurie Kirszner and Stephen Mandell are authors as well as practicing teachers who are well known nationally. Having written bestsellers for nearly every English market, they have the deepest publishing record of any handbook author team and have successfully published up and down the curriculum from Developmental to Literature. --This text refers to an out of print or unavailable edition of this title.

From Library Journal Pychologists, nutritionists, sociologists, and others in the medical field have offered many statistics about body image and self-esteem as they relate to teenage girls. In this summation of a three-year study, Nichter (anthropology, Univ. of Arizona) lets 240 American teenage girls speak for themselves. The results, which make up the core of this work, cover weight, appearance, relationships with mothers, and race as variables in the girls' perception of body image and reveal that girls don't diet as much as they talk about dieting. In the third year of the project, 50 additional African American girls joined the study so that Nichter could further explore cultural differences, and of all the issues discussed, the differences in the answers about race were the most interesting. Nichter's writing style is pleasant, using the actual words of the subjects to supplement her theories and observations. Statistical data are supplied at the end. This is most appropriate for academic or libraries specializing in social sciences.-Mee-Len Hom, Hunter Coll. Lib., New York Copyright 2000 Reed Business Information, Inc. Review Fat Talk is a benchmark of sanity on an issue that too often defies common sense. In this sympathetic, useful book, Mimi Nichter describes the realities of dieting and the complex process by which girls and women embrace an elusive physical ideal. (Terri Apter, author of Altered Loves: Mothers and Daughters During Adolescence )

About the Author Cecily von Ziegesar has always lived in New York City. She's already at work on her next Gossip Girl and It Girl projects, so be careful what you do or say and who you're seen with...

Review "The Language of Success provides clear, concise information and examples that are understandable and useful." -- Technical Communication ue.f_vip = 'fls-na.amazon.com'; ue.sid = '184-2418838-0196519'; if(window.ue){ue._publishJsErrorsLog=function(){var f="rid="+ue.id+"&sid="+ue.sid,d=10,h=[f];var a=function(k){var l="1",m="csm-jserr",j="1",i="OP";if(ue.f_vip){new Image().src=["/",ue.f_vip,l,m,j,i,k].join("/")}};var b=0,c=0,g=ue_err.buf.length;for(b=0;b1)){a(h.join(""));h=[f]}}return c}}; if(window.uet){uet("be")}if(window.onLdEnd){if(window.addEventListener){window.addEventListener("load",window.onLdEnd,false)}else{if(window.attachEvent){window.attachEvent("onload",window.onLdEnd)}}}if(window.ueh){ueh(0,window,"load",window.onLd,1)}if(window.ue_pr&&(window.ue_pr==3 window.ue_pr==4)){window.ue._uep()}; function updateCsmHit(c){var a=new Date();a.setTime(a.getTime()+(30*60*1000));var d="; expires="+a.toGMTString();var b=(window.ue&&window.ue.t.be)?(ue.t.be-ue_t0):(new Date().getTime()-ue_t0);if(b!=0){document.cookie="csm-hit="+(c/b).toFixed(2)+d+"; path=/"}}; updateCsmHit(313428); Book Description Language is the medium of business. To be successful, we need to communicate effectively in writing. That’s true whether we are providing instructions to our colleagues, communicating with our customers, or advising our direct reports. We must be able to deliver clear, accurate messages that inform, persuade and motivate. Unfortunately, people lapse into habits that interfere with their ability to communicate. The Language of Success shows readers how to avoid these mistakes, and to write lucid, concise, and accurate e-mails, letters, performance appraisals, and presentations. Now anyone can master the lost art of clear writing and: eliminate ambiguities, jargon and grandiose claims • master proper paragraph structure so the message doesn’t get muddled • avoid wishy-washy or misleading terms like “world class” or “state of the art” • write clear concise sentences that follow the “first time right rule” • use e-mail professionally and efficiently • create career-enhancing reports Honest and authoritative, The Language of Success will gives readers practical techniques to help readers cut through the fluff, guff, geek, and hyperbole, write exceptional business documents, and get their message heard.

About the Author Enid Blyton died in 1968 but remains one of the best-known and best-loved writers of children's stories. She is consistently voted a children's favourite in author polls and 1 million copies of her books are barrowed from libraries every year. She has over 600 children's books to her credit, including the Famous Five series, the Secret Seven series, the Naughtiest Girl series (all Hodder) and the Malory Towers and St Clare series (both available from Hodder on audio).

About the Author Pete Johnson worked as an English teacher and a film critic for Radio 1 before becoming a full-time writer. He is a well-known and popular author across age ranges. THE GHOST DOG, for younger readers, won the 1997 Young Telegraph Award. Pete is a popular visitor in schools and libraries. He lives in St Albans, Hertfordshire.